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When a customer decides to use toll-free service, they assign a Responsible Organization (RespOrg) to own and maintain that number. The RespOrg can be either the IXC that is going to deliver the majority of the toll-free services or an independent RespOrg. [6] When a toll-free number is dialed, each digit is analyzed and processed by the LEC.
Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call. Callers always hear an ad at the beginning of the call, and then another after they have made their request.
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If the Service Management System were a central registry that controlled routing on all toll-free and other telephone numbers, the RespOrgs would be its registrars. Many RespOrgs are telephone companies or long-distance carriers; a toll-free number provided by a carrier is bundled with RespOrg service adequate to send all calls through that one ...
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