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Typically the auto attendant is included in a business's phone system such as a PBX, but some services allow businesses to use an AA without such a system. Modern AA services (which now overlap with more complicated interactive voice response or IVR systems) can route calls to mobile phones , VoIP virtual phones , other AAs/IVRs, or other ...
Line2 is a Virtual PBX phone service that allows companies to develop and maintain multiple internal phone lines to handle multiple external calls. Line2 uses cloud computing to allow one phone call to go to shared receivers, such as cell phones or fax machines, depending on which is more appropriate.
Broadvoice's b-hive virtual call center platform combines UCaaS, Contact Center, Cloud PBX and communication tools. [7] The platforms allow users to review and manage call flows through real-time analytics, call routing, call recording, auto attendants, conference call setup, manager users and the added ability to use the Android and iPhone application to make and receive calls.
Panasonic Announces Interoperability Certification for Its SIP Telephones With Virtual PBX SECAUCUS, N.J.--(BUSINESS WIRE)-- Panasonic System Communications Company of North America, the leader in ...
[2] On the technology front, the company released its skills-based routing feature in 2004 [ 3 ] and in 2006, released a number of new features including AutoRoute, which allows calls to automatically be sent directly to ACD queues, support or sales personnel, individual extensions, or voicemail, based on the caller's area code, area code and ...
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