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An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal , admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external).
SharePoint allows for storage, retrieval, searching, archiving, tracking, management, and reporting on electronic documents and records. Many of the functions in this product are designed around various legal, information management, and process requirements in organizations. SharePoint also provides search and 'graph' functionality.
Tessitura was initially developed by the Metropolitan Opera for its internal use, and integrates ticketing, fundraising, and customer relationship management functions. Since 2001, Tessitura has been developed and maintained by the nonprofit company Tessitura Network , which was founded by 7 major arts organizations in the United States.
The MARS-1 train ticket reservation system was designed and planned in the 1950s by the Japanese National Railways' R&D Institute, now the Railway Technical Research Institute, with the system eventually being produced by Hitachi in 1958. [6] It was the world's first seat reservation system for trains. [7]
In an account-based system for tickets, the rights of the tickets are managed in accounts. [2] Ticket changes in accounts can be made by communicating with a so-called account manager through a network. The trust in these systems can be seen from the service provider's and user's perspective, in which the former generally manages the whole system.
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