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This feature is also frequently called (and abbreviated) as visual message waiting indicator (VMWI). A VMWI, as defined in Telcordia GR-1401-CORE, is a stored program controlled switching (SPCS) system feature that activates and deactivates a visual indicator on customer-premises equipment (CPE) to notify the customer that new messages are waiting.
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This permits rich call-related services to be developed. Some of the first such services were call management related, call forwarding (busy and no answer), voice mail, call waiting, conference calling, calling name and number display, call screening, malicious caller identification, busy callback. [7]: Introduction xx
Visual voicemail on the BlackBerry Pearl Demo screenshot of a visual voicemail application. Visual voicemail is direct-access voicemail with a visual interface. Such an interface presents a list of messages for playback, as opposed to the sequential listening required using traditional voicemail, and may include a transcript of each message.
Additional caller authentication data could include account number, personal information, password and biometrics (such as voice print). IVR also enables customer prioritization. In a system wherein individual customers may have a different status, the service will automatically prioritize the individual's call and move customers to the front ...