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BPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as contact centre (customer care) services. [2] BPO that is contracted outside a company's country is called offshore ...
Services making use of low-cost countries included: back-office and administrative functions, such as finance and accounting, HR, and legal; call centers and other customer-facing departments, such as marketing and sales services; IT infrastructure and application development
Business process outsourcing (BPO) – outsourcing arrangements when entire business functions (such as finance, accounting, and customer service) are outsourced. More specific terms can be found in the field of software development - for example Global Information System as a class of systems being developed for / by globally distributed teams.
Back office and non-voice services contributed $1.1 billion in revenues to the country's outsourcing sector in 2009. Former IBPAP executive director for information research Gillian Virata said that the Philippine KPO industry is expected to reach the same market size as the voice service sector by 2015-2016.
Enshored is an outsourcing company founded in 2014 which provides outsourcing services such as customer service, sales support, back office, and content moderation.Its headquarters are located in Long Beach, California and it operates from three locations in the Philippines as well as from Lisbon, Portugal.
Several back-office software providers offer cloud-based services that simplify and streamline back-office management functions, particularly for companies with multiple locations. These simplified platforms have given companies an alternative to business process outsourcing (BPO), which involves handing over the management of a company's back ...
The front office is the part of a company that comes in contact with clients, such as the marketing, sales, and customer service department. In the hotel industry, the front office (also known as front desk) welcomes guests to the accommodation section: meeting and greeting them, taking and organizing reservations, allocating check in and out of rooms, organizing porter service, issuing keys ...
SupportSave was founded on May 2, 2007, by Christopher Johns. Its original business model was to provide outsourced web-based customer management services to internet-based companies via chat and e-mail. During that period, SupportSave had 100 clients and 400 employees and was essentially a call center taking no calls. Today SupportSave has ...
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