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  2. Information exchange - Wikipedia

    en.wikipedia.org/wiki/Information_exchange

    Information exchange or information sharing means that people or other entities pass information from one to another. This could be done electronically or through certain systems. [ 1 ] These are terms that can either refer to bidirectional information transfer in telecommunications and computer science or communication seen from a system ...

  3. Customer knowledge - Wikipedia

    en.wikipedia.org/wiki/Customer_knowledge

    Customer knowledge (CK) is the combination of experience, value and insight information which is needed, created and absorbed during the transaction and exchange between the customers and enterprise. [1] Campbell (2003) defines customer knowledge as: "organized and structured information about the customer as a result of systematic processing". [2]

  4. Interoperability - Wikipedia

    en.wikipedia.org/wiki/Interoperability

    The content of the information exchange requests are unambiguously defined: what is sent is the same as what is understood. Cross-domain interoperability involves multiple social, organizational, political, legal entities working together for a common interest or information exchange.

  5. Cross-domain interoperability - Wikipedia

    en.wikipedia.org/wiki/Cross-domain_interoperability

    To establish cross-domain interoperability, there needs to be a spirit of cooperation among the different participants, and domains must have agreed-to standards, translations and other interface conversions that enable each entity to exchange information and extract the data it needs in order to perform its role and to contribute knowledge ...

  6. Customer engagement - Wikipedia

    en.wikipedia.org/wiki/Customer_engagement

    Connecting with customers establishes exclusivity in their experience, which potentially will increase brand loyalty, and word of mouth, and provides businesses with valuable consumer analytics, insight, and retention. Customer engagement can come in the form of a view, an impression, a reach, a click, a comment, or a share, among many others.

  7. Electronic data interchange - Wikipedia

    en.wikipedia.org/wiki/Electronic_data_interchange

    Many of these standards first appeared in the early to mid-1980s. The standards prescribe the formats, character sets, and data elements used in the exchange of business documents and forms. The complete X12 Document List includes all major business documents, including purchase orders and invoices.

  8. Means of communication - Wikipedia

    en.wikipedia.org/wiki/Means_of_communication

    Means of communication in the narrower sense refer to technical devices that transmit information. [5] They are the manifestations of contents of communication that can be perceived through the senses and replace the communication that originally ran from person to person and make them reproducible .

  9. Customer - Wikipedia

    en.wikipedia.org/wiki/Customer

    A customer may or may not also be a consumer, but the two notions are distinct. [8] [1] A customer purchases goods; a consumer uses them. [9] [10] An ultimate customer may be a consumer as well, but just as equally may have purchased items for someone else to consume. An intermediate customer is not a consumer at all.