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Customer attrition, also known as customer churn, customer turnover, or customer defection, is the loss of clients or customers.. Companies often use customer attrition analysis and customer attrition rates as one of their key business metrics (along with cash flow, EBITDA, etc.) because the cost of retaining an existing customer is far less than the cost of acquiring a new one. [1]
Customer retention is an outcome that is the result of several different antecedents as described below. Customer satisfaction: Research shows that customer satisfaction is a direct driver of customer retention in a wide variety of industries. Despite the claims made by some one-off studies, the bulk of the evidence is unambiguously clear ...
Real Estate Transaction Standard (RETS) is a deprecated data standard that was used by the real estate industry in Canada and the United States to facilitate the exchange of data. RETS was launched in 1999 by the National Association of Realtors and related groups.
Pa. Office of Open Records ordered city to release unredacted SWAT policy to a lawyer. City provided only redacted version, and judge got involved. In right-to-know case, judge rules against city ...
A real estate transaction is the process whereby rights in a unit of property (or designated real estate) are transferred between two or more parties, e.g. in the case of conveyance one party being the seller(s) and the other being the buyer(s). It can often be quite complicated due to the complexity of the property rights being transferred ...
The Erie Bureau of Fire’s proposed 2024 budget is $28.3 million, or 5% larger than its 2023 budget of slightly more than $27 million. The city expects to collect $1.5 million in stormwater fees ...
In marketing and microeconomics, customer switching or consumer switching describes "customers/consumers abandoning a product or service in favor of a competitor". [1] Assuming constant price , product or service quality , counteracting this behaviour in order to achieve maximal customer retention is the business of marketing, public relations ...
Erie, [a] officially the City of Erie, is a city on the south shore of Lake Erie and the county seat of Erie County, Pennsylvania, United States. It is the fifth-most populous city in Pennsylvania and the most populous in Northwestern Pennsylvania with a population of 94,831 at the 2020 census .