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Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. [1] Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.
On July 12, 2002, Microsoft purchased Navision for $1.33 billion (~$2.15 billion in 2023). The company, which developed the technology for the Microsoft Dynamics NAV enterprise resource planning software, was integrated into Microsoft as a new division named Microsoft Business Solutions , [ 10 ] later renamed to Microsoft Dynamics .
Microsoft – Microsoft Dynamics (a product line of ERP and CRM applications), NAV-X [7] Open Systems Accounting Software – OSAS, TRAVERSE Oracle – Oracle Fusion Cloud , Oracle ERP Cloud , Oracle NetSuite , Oracle E-Business Suite , JD Edwards EnterpriseOne, JD Edwards World, PeopleSoft , Oracle Retail [ 7 ]
Embedded customer relationship management software is built-in to an ERP software and can usually not be used as stand-alone CRM software like Salesforce.com. It has the following characteristics: functionalities in marketing, sales and service are integral part of the order-to-cash process within an ERP solution
Microsoft Dynamics is a line of enterprise resource planning (ERP) and customer relationship management (CRM) software applications. Microsoft Dynamics was previously a separate engineering unit until it got reorganised into the Cloud & Enterprise Group in June 2015. [39]
Microsoft Forecaster is a software product used for organizational budgeting and planning. [1] While not dependent on Microsoft Dynamics ERP packages, Microsoft Forecaster is most often positioned and sold as an add-on to Microsoft Dynamics general ledgers (Microsoft Dynamics AX, Microsoft Dynamics GP, Microsoft Dynamics NAV and Microsoft Dynamics SL).
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