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Qualfon, Inc. is a company that supplies outsourcing services to call centers, back offices, and business processes. The company was founded in 1995 [ where? ] and is privately held. Qualfon operates in the Philippines, Guyana, Mexico, the United States, China and India (Qualfon Technology Support Services LLP).
ACS is the first publicly listed call center in the Philippine Stock Exchange. [1] Its parent company is Paxys Solutions Corp. [2] Also, ACS is an ISO 9001:2000 Quality Systems Certified. ACS provided services to companies in the United States, Canada, Australia, United Kingdom, and the Philippines. [citation needed]
Immequire (RP) and Tele Response Center, Inc. (US) 5. ePLDT, Inc. and Echostar Communications Corporation 6. ePLDT, Inc. and Teletech Holdings, Inc. [citation needed] The signing of MOUs started the growth of BPO industry in the Philippines,
Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a second-party service provider. Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its supply chain .
It shifted to engaging in contact center outsourcing and other information technology businesses. [2] It started its outsourcing business in 1999 and added information technology to its line of services in 2000. It also began offering broadband services in 2015. [4] In 2001, it was acquired by the Transnational Diversified Group. [6]
A Teletech BPO site in Cainta, Rizal. Call centers in the Philippines began as providers of email response and managing services then broadened to industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, online business-to-customer support, and online business-to-business support.
Advanced Contact Solutions: Industrials Business support services Manila: 1996 Business process outsourcing P D Adventist Medical Center Manila: Health care Health care providers Pasay: 1929 Hospital P A AgostoDos Pictures: Consumer services Entertainment - 2011 Film production P A AirAsia Zest: Consumer services Airlines Pasay: 1995 Airline ...
The Philippines Knowledge Process Outsourcing (KPO) services are often called "non-voice" or back office services, referring to activities outside contact center, customer and IT support services. In 2014, the KPO sector comprised 40 percent of the country's outsourcing industry.