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Transport for NSW operates the Opal website and a phone hotline for customer service, card top ups, orders and inquiries. It provides an "Opal Travel" app for Android and iOS devices. The app includes a trip planning facility, allows Opal card top ups and provides access to Opal card data. [107]
Transport Service of NSW is an agency created in November 2011, in charge of employing staff for Transport for NSW, which cannot directly employ staff, to undertake its functions. The Transport Service also directly employs staff for State Transit Authority (STA), as well as senior executives of Sydney Trains and NSW Trains. [54]
Service NSW offices replaced Roads & Maritime Services offices in New South Wales. They provide additional services in multiple locations that were previously only available in the Sydney central business district and at certain regional locations. On 1 July 2014, Service NSW was transferred to the Treasury and Finance cluster.
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The Department of Customer Service is a department of the New South Wales Government that functions as a service provider to support sustainable government finances, major public works and maintenance programs, government procurement, information and communications technology, corporate and shared services, consumer protection, and land and property administration of the government in New ...
The Minister for Customer Service and Digital Government is a minister in the Government of New South Wales responsible for administering legislation and policy in relation to the state's revenues, consumer affairs regulations, innovation policy, property and housing administration, co-operative societies, and government records in New South Wales, Australia.
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