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Consumer Scotland (Scottish Gaelic: Luchd-Cleachdaidh Alba) is a non-ministerial office of the Scottish Government. [2] It was established in 2022 following the passage of the Consumer Scotland Act 2020 as the statutory independent voice for Scottish consumers. This act defines the general functions of the organisation: [3] [4]
CAS launched a national helpline in 2005, called Citizens Advice Direct, staff were based in Glasgow city centre. [ 1 ] In 2012 a study showed that most of CAS's activity was the provision of advice across five areas: benefits, debt, employment, housing and relationship. [ 2 ]
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Citizens Advice Edinburgh (CAE), is a registered charity (number SC038195), based in Edinburgh, Scotland.Founded in 1939, Citizens Advice Edinburgh is a member of the Scottish Association of Citizens Advice Bureaux, and provides free, confidential, independent and impartial advice to Edinburgh residents.
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Citizens Advice [n 1] (previously Citizens Advice Bureau [9] [n 2] and also known as Cyngor ar Bopeth [n 3] in Welsh [10]) is an independent organisation specialising in confidential information and advice to assist people with legal, debt, consumer, housing and other problems in the United Kingdom.
StepChange Scotland, which operates under the differing Scottish system, provides specific services to Scottish clients. StepChange Scotland is an approved organisation for setting up debt payment plans through the Debt Arrangement Scheme (DAS).
Following the UK Government's 2010 Spending Review, funding from the Department for Business, Innovation and Skills (BIS) for Consumer Focus was redirected to the Citizens Advice Bureau service, and in May 2013 Consumer Focus was renamed Consumer Futures. It was abolished as a non-departmental public body on 1 April 2014, when it was merged ...