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The fraud exploits a mobile phone service provider's ability to seamlessly port a phone number to a device containing a different subscriber identity module (SIM). This mobile number portability feature is normally used when a phone is lost or stolen, or a customer is switching service to a new phone.
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If the phone is stolen, it can be tracked by "find my phone" services, while a physical SIM can be removed. [34] The risk of damaging a SIM socket's delicate contacts inserting and removing a SIM is eliminated. Phones with eSIM only do not need to be built with hardware SIM holders or means to insert them.