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It is the largest online travel agency in China and one of the largest travel service providers in the world. [3] [4] Founded in 1999, the company owns and operates several travel fare aggregators and travel fare metasearch engines, including Ctrip, Qunar, Trip.com, Skyscanner, Travix, and MakeMyTrip. [2]
MakeMyTrip Limited is an Indian online travel company, which was founded in 2000. [2] Its headquarter is located in Gurugram , Haryana , the company provides online travel services including airline tickets , domestic and international holiday packages, hotel reservations, rail and bus tickets.
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The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.
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