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LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities. [1] It was first launched in 2002 [2] [3] and is currently developed and offered in a SaaS (software as a service) business model by Text. [4] [5]
Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2]
Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place.
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