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Meetup is an online service used to create groups that host local in-person and virtual events. [ 39 ] [ 40 ] As of 2017, there are about 35 million Meetup users. [ 41 ] Each user can be a member of multiple groups or RSVP for any number of events. [ 42 ]
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LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities. [1] It was first launched in 2002 [2] [3] and is currently developed and offered in a SaaS (software as a service) business model by Text. [4] [5]
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The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
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