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Meetup is an online service used to create groups that host local in-person and virtual events. [ 40 ] [ 41 ] As of 2017, there are about 35 million Meetup users. [ 42 ] Each user can be a member of multiple groups or RSVP for any number of events. [ 43 ]
Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place.
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The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
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