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  2. National Treasury Employees Union - Wikipedia

    en.wikipedia.org/wiki/National_Treasury...

    In 1973, the union expanded again to include members throughout the Treasury Department and the organization's name was updated to the National Treasury Employees Union (NTEU); and the new NTEU began its drive to gain representation of the 13,000 U.S. Customs Service employees who were represented by either the National Customs Service ...

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    Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!

  4. Imagine a customer-service center that speaks your language, no matter what it is. Alorica, a company in Irvine, California, that runs customer-service centers around the world… Associated Press ...

  5. IRS still has ways to go in modernizing, improving service ...

    www.aol.com/finance/irs-still-ways-modernizing...

    A sign outside the Internal Revenue Service building is seen, May 4, 2021, in Washington, D.C. The IRS is still too slow to process amended tax returns, answer taxpayer phone calls, and resolve ...

  6. Outsourcing - Wikipedia

    en.wikipedia.org/wiki/Outsourcing

    Homeshoring a.k.a. homesourcing – a form of IT-enabled offshoring; "transfer of service industry employment from offices to home-based ... with appropriate telephone and Internet facilities". [222] [223] These remote work positions may be customer-facing or back office, [224] and the workers may be employees or independent contractors.

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