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Fraud prevention is a specialized type of agent-assisted automation focused on reducing ID theft and credit card fraud. ID theft and credit card fraud are huge threats for call centers and their customers [1] and few good solutions exist, but new agent-assisted automation solutions are producing promising results. The technology allows the ...
Cold calling in 1905. Cold calling is the solicitation of business from potential customers who have had no prior contact with the salesperson conducting the call. [1] [2] It is an attempt to convince potential customers to purchase the salesperson's product or service.
In natural predictive dialing, the call automation [sometimes called Call Progress Analysis (CPA)] can work before, during, or after a caller has interfered with a call. [2] This interweaving of automation and human agents provides productivity increase and works to eliminate the unnatural effect that many call automation technologies have on ...
This is a list of free and open-source software packages, computer software licensed under free software licenses and open-source licenses.Software that fits the Free Software Definition may be more appropriately called free software; the GNU project in particular objects to their works being referred to as open-source. [1]
Voice-based marketing automation platforms have emerged as an integrated solution in response to both the growth in mobile users, [3] and mobile advertising. [4] It is estimated that mobile search will generate 73 billion calls to businesses (up from 30 billion in 2013) and businesses are placing more value on phone calls as a lead source, as is evident from the estimated $64.6 billion spent ...
Airtime is a [3] radio management application for remote broadcast automation (via web-based scheduler), and program exchange between radio stations. Airtime was developed and released as free and open-source software, subject to the requirements of the GNU General Public License until it was changed to GNU Affero General Public License.
Crestron Electronics (or simply Crestron) is an American privately held multinational corporation that manufactures and distributes control automation and integration technology. The company designs, manufactures, and distributes equipment used to control technology in commercial audiovisual environments such as meeting spaces, conference rooms ...
A silent call is a telephone call in which the calling party does not speak when the call is answered. Most such calls are generated by a cold call telemarketing operation's dialer software, which makes many calls automatically and sometimes does not have an agent immediately available to handle an answered call.
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