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"Non-verbal behaviours may form a universal language system." [12] Smiling, crying, pointing, caressing, and glaring are non-verbal behaviours that are used and understood by people regardless of nationality. Such non-verbal signals allow the most basic form of communication when verbal communication is not effective due to language barriers.
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But there are also many non-verbal communication skills, like the encoding skills of drawing and gesturing. [8] [36] Berlo sees thought or reasoning as an additional communication skill relevant both to encoding and decoding. [37] The communication skills required for successful communication are different for source and receiver.
The following example should help illustrate incongruence in verbal and non-verbal communication. Verbal: "I do not have a problem with you!" Non-verbal: person avoids eye contact, looks anxious, etc. It becomes more likely that the receiver will trust the predominant form of communication, which to Mehrabian's findings is the non-verbal impact ...
The major avenue for the communication of power, dominance, status. There are several avenues that display non-verbal behavior. These non-verbal expressions are conveyed through kinesics, proxemics, physical appearance and artifacts, and chronemics. Kinesics is a complex method in communicating dominance and status through eye contact.
Non-verbal communication is different cross culturally and one must take the time to study different cultures so as to fully understand the messages being transmitted because 70% of communication is not verbal, while only 30% is verbal. [5] Different aspects of non-verbal communication can include facial expressions (happy, sad, angry, confused ...
A gesture is a form of non-verbal communication or non-vocal communication in which visible bodily actions communicate particular messages, either in place of, or in conjunction with, speech. Gestures include movement of the hands , face , or other parts of the body .