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2. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   E-commerce. A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service ...

3. Contact center telephony - Wikipedia

   en.wikipedia.org/wiki/Contact_center_telephony

   Contact center telephony. In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers. This business communication system is an ...

4. Fuze (company) - Wikipedia

   en.wikipedia.org/wiki/Fuze_(company)

   Number of employees. 600 (June 2021)[1][2] Website. fuze.com. Fuze (formerly known as ThinkingPhones) is a cloud communications and collaboration software platform designed for the enterprise. Fuze was acquired by 8x8. The company is headquartered in Boston, Massachusetts.

5. Interactive voice response - Wikipedia

   en.wikipedia.org/wiki/Interactive_voice_response

   Interactive voice response. Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition ...

6. Call management - Wikipedia

   en.wikipedia.org/wiki/Call_management

   Call management is the process of designing and implementing inbound telephone call parameters, which govern the routing of these calls through a network. The process is most prominently utilized by corporations and the call centre industry and has its highest effectiveness when call logging software tools are used.

7. Automatic call distributor - Wikipedia

   en.wikipedia.org/wiki/Automatic_call_distributor

   See media help. An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone ...