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The SBI has original jurisdiction in cases involving drug investigations, lynching, arson investigations, election law violations, child sexual abuse in day care centers, theft and misuse of state property, and computer crime investigations that involve crimes against children. The SBI is also charged with investigating organized crime and vice ...
Centralised Public Grievance Redress and Monitoring System (Hindi: केंद्रीकृत लोक शिकायत निवारण और निगरानी प्रणाली; abbreviated as CPGRAMS) is a centralised system that allows anyone to file complaints against any department of the Central or State Government of India. it is one of the flagship initiatives for ...
Whistle Blowers Protection Act, 2011 (renamed as Whistle Blowers Protection Act, 2014 by the second schedule of the Repealing and Amending Act, 2015 [1]) is an Act of the Parliament of India which provides a mechanism to investigate alleged corruption and misuse of power by public servants and also protect anyone who exposes alleged wrongdoing in government bodies, projects and offices.
Grievance Redressal is a management- and governance-related process used commonly in India.While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.
The Directorate General interfaces with the Central Vigilance Commission, the Central Bureau of Investigation, field formations of CBDT who are also having their Vigilance wings and others in all the matters relating to Vigilance, preliminary investigation of complaints, obtaining CVC/CVO's first stage advice, wherever required, assistance to ...
A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, [1] or dispute resolution system) is a set of procedures used in organizations to address complaints and resolve disputes.
Update: Vide their Notification Ref. CEPD. PRD. No.S873/13.01.001/2021-22, the Reserve Bank of India has introduced a new Integrated Ombudsman Scheme on 12 November 2021. No.S873/13.01.001/2021-22, the Reserve Bank of India has introduced a new Integrated Ombudsman Scheme on 12 November 2021.
He was the chairman of the Goiporia Committee, which made several important recommendations to improve the level of customer service in Indian banks. As a result of the committee's recommendations, all Indian banks are required to maintain a customer complaint book with adequate pages for recording complaints. [3]