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In telephony, an automated attendant (also auto attendant, auto-attendant, autoattendant, automatic phone menus, AA, or virtual receptionist) allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist. Many AAs will also offer a simple menu system ("for sales, press 1, for service, press ...
Call originator - (or calling party, caller or A-party) a person or device that initiates a telephone call by dialling a telephone number. Call waiting - a system that notifies a caller of another incoming telephone call by sounding a sound in the earpiece. Called party - (or callee or B-party) Caller; Calling party; Conference call (multi ...
An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...
Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony , IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be ...
Computer-assisted telephone interviewing (CATI) is a telephone surveying technique in which the interviewer follows a script provided by a software application. It is a structured system of microdata collection by telephone that speeds up the collection and editing of microdata and also permits the interviewer to educate the respondents on the importance of timely and accurate data. [1]
Each 1A2 multi-line telephone required at least a 25-pair Category 3 cable necessary for line access and button/light controls, with some receptionist telephones requiring a 50-pair or 100-pair connection for one attendant console. The Merlin system (and its predecessor the AT&T Horizon system) was designed to eliminate the outward complexities ...
In their earlier forms, diallers would be proprietary standalone systems that connected directly to a private branch exchange or even to the public switched telephone network. [4] However, with the advent of customer-owned switching equipment providing call-control interfaces, diallers shrunk to being external adjunct systems that controlled ...
Automation systems are also more interactive than ever before with digital audio workstation (DAW) with console automation and can even record from a telephone hybrid to play back an edited conversation with a telephone caller. This is part of a system's live-assist mode.