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  2. Customer retention - Wikipedia

    en.wikipedia.org/wiki/Customer_retention

    Furthermore, in the emerging world of Customer Success, retention is a major objective. [2] Customer retention has a direct impact on profitability. Research by John Fleming and Jim Asplund indicates that engaged customers generate 1.7 times more revenue than normal customers while having engaged employees and engaged customers return a revenue ...

  3. Customer attrition - Wikipedia

    en.wikipedia.org/wiki/Customer_attrition

    Customer attrition, also known as customer churn, customer turnover, or customer defection, is the loss of clients or customers.. Companies often use customer attrition analysis and customer attrition rates as one of their key business metrics (along with cash flow, EBITDA, etc.) because the cost of retaining an existing customer is far less than the cost of acquiring a new one. [1]

  4. Customer proprietary network information - Wikipedia

    en.wikipedia.org/wiki/Customer_proprietary...

    Customer proprietary network information (CPNI) is the data collected by telecommunications companies about a consumer's telephone service. [1] It includes the time, date, duration and destination number of each call, the type of network a consumer subscribes to, and certain other information that appears on the consumer's telephone bill . [ 2 ]

  5. Contact AOL customer support

    help.aol.com/articles/account-management...

    Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. For additional hours of operation for different services visit our support options page for contact info.

  6. AOL Help

    help.aol.com

    Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.

  7. AT&T apologizes for massive system failure but rules out ...

    www.aol.com/t-outage-latest-phone-network...

    AT&T has said that a massive outage that left people unable to make calls – including to 911 – was not caused by a cyber attack.. The provider said thew outage was caused by “the application ...

  8. AT&T - Wikipedia

    en.wikipedia.org/wiki/AT&T

    In March 2024, AT&T confirmed the 2021 leak of contact information for over 7.6 million current users, as well as 65 million former ones. The leaked records may contain "full name, email address, mailing address, phone number, social security number, date of birth, AT&T account number and passcode". [185]

  9. Get Support-AOL Help

    help.aol.com/contact

    Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.

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