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2. Service delivery framework - Wikipedia

   en.wikipedia.org/wiki/Service_delivery_framework

   A service delivery framework (SDF) is a set of principles, standards, policies and constraints to be used to guide the designs, development, deployment, operation and retirement of services delivered by a service provider with a view to offering a consistent service experience to a specific user community in a specific business context.

3. Service integration and management - Wikipedia

   en.wikipedia.org/wiki/Service_integration_and...

   External service integrator: An independent third-party company is responsible for service integration without additional service delivery responsibilities. Hybrid service integrator: Service integration responsibilities are distributed across the client and one of their service providers. Prime vendor, where one organisation sub-contracts ...

4. Contract management - Wikipedia

   en.wikipedia.org/wiki/Contract_management

   Contract management or contract administration is the management of contracts made with customers, vendors, partners, or employees.Contract management includes negotiating the terms and conditions in contracts and ensuring compliance with the terms and conditions, as well as documenting and agreeing on any changes or amendments that may arise during its implementation or execution.

5. Service delivery platform - Wikipedia

   en.wikipedia.org/wiki/Service_delivery_platform

   In industry today multiple definitions of Service Delivery Platform (SDP) are used with no established consensus as to a common meaning. Because of this, and the need for service providers to understand how to better manage SDPs, the TM Forum (TMF) has started standardizing the concept of Service Delivery Framework (SDF) and SDF management. The ...

6. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.

7. Operations management for services - Wikipedia

   en.wikipedia.org/wiki/Operations_management_for...

   Operations management for services has the functional responsibility for producing the services of an organization and providing them directly to its customers. [1]: 6–7 It specifically deals with decisions required by operations managers for simultaneous production and consumption of an intangible product.

8. Management contract - Wikipedia

   en.wikipedia.org/wiki/Management_contract

   A management contract can involve a wide range of functions such as technical operation of Design, Procurement, management of personnel, accounting, Construction work, services, and training. Taking advantage of economies of scale, international reservation systems, and brand awareness, a large number of hotels in Asia run under management ...

9. Service management - Wikipedia

   en.wikipedia.org/wiki/Service_management

   Service management in the manufacturing context, is integrated into supply chain management as the intersection between the actual sales and the customer point of view. The aim of high-performance service management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain.