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The chart below provides troubleshooting tips for the Opal Ice Maker. It lists some basic problem descriptions and suggested causes and solutions. You may also check the Owner's Manual for your Opal Ice Maker for additional problem solving tips.
If your Opal Ice Maker is not making ice, it may be about to start the ice making process. If that is the case, the Ice Maker will visually indicate what mode it is in. The information below will help you determine the status of the Opal Ice Maker in the ice making process.
If the water well is filled to the upper fill line with water but your Opal is indicating that it needs water and is not making ice, you may be able to get it working again. You can perform the steps in the simple test listed below to try to get your Opal to make ice again.
Ownership and support information for OPAL01GEPKT | GE Profile™ Opal™ Nugget Ice Maker + Side Tank and Bluetooth.
Opal Ice Makers with a prominent round button on the front use LED display lights around the button to tell you the status of the Ice Maker. Listed below are the colors that will appear in the LED display light around the button and what they indicate.
You can order replacement parts or get warranty assistance by contacting Opal Ice Maker Support, or by calling 1-866-907-6718. Providing your zip code will allow us to ensure our products are available in your area.
User manual, ownership, & support information for OPAL01GENKT | GE Profile™ Opal™ Nugget Ice Maker + Side Tank
If your Opal won't turn on when you press the button on the front: Press and hold the front button for 3 seconds. This toggles the Opal between Day mode (interior light on) and night mode (interior lights off).
If the display ring is white but the bin is not full or even empty, this could indicate a malfunctioning sensor or a build-up of minerals. Minerals from your water can build up in the Opal over time. If there is a mineral build-up, the Opal Ice Maker will need to be cleaned.
If the display ring around the round button on the front of the Opal Ice Maker is solid yellow or flashing yellow, it means the appliance is in cleaning mode. Water quality is very important to the function and required maintenance of your Ice Maker.