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The Application Services Library (ASL) is a public domain framework of best practices used to standardize processes within Application Management, the discipline of producing and maintaining information systems and applications. The term "library" is used because ASL is presented as a set of books describing best practices from the IT industry.
An application service provider (ASP) is a business providing application software generally through the Web. [1] ASPs that specialize in a particular application (such as a medical billing program) may be referred to as providing software as a service .
Software as a service (SaaS / s æ s / [1]) is a cloud computing service model where the provider offers use of application software to a client and manages all needed physical and software resources. [2] SaaS is usually accessed via a web application.
Application service management extends the concepts of end-user experience management and real user monitoring in that measuring the experience of real users is a critical data point. However, ASM also requires the ability to quickly isolate the root cause of those slow-downs, thereby expanding the scope of real user monitoring/management.
Business support systems (BSS) are the components that a telecommunications service provider (or telco) uses to run its business operations towards customers. Together with operations support systems (OSS), they are used to support various end-to-end telecommunication services (e.g., telephone services). [ 1 ]
In the contexts of software architecture, service-orientation and service-oriented architecture, the term service refers to a software functionality, or a set of software functionalities (such as the retrieval of specified information or the execution of a set of operations) with a purpose that different clients can reuse for different purposes, together with the policies that should control ...
When Operations Support Systems (OSSs) are linked together, the business processes they support become distributed across the IT estate. In effect the situation is reached where a process starts with application A, which processes some data and then knows that it must call application B, which also does some processing and then calls C, etc.
Applications architecture strategy involves ensuring the applications and the integration align with the growth strategy of the organization. If an organization is a manufacturing organization with fast growth plans through acquisitions, the applications architecture should be nimble enough to encompass inherited legacy systems as well as other large competing systems.