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If you can't open Microsoft Edge, or if it opens briefly and then closes, or if you’re unable to open specific webpages, here are some things you can try.
If you can’t get email, browse the web, or stream music, chances are you’re not connected to your network and can’t get onto the internet. To fix the problem, here are some things you can try.
If you’re having problems getting connected to a network and can’t get onto the Internet, here are some things you can try in Windows.
Follow these steps to let Outlook diagnose and fix errors in your Outlook mail profile that might be causing the issue. Do you have a Microsoft 365 account? The Microsoft Support and Recovery Assistant can diagnose and fix several Outlook issues for you, including fixing your Outlook profile.
Windows provides a built-in troubleshooter that can automatically find and fix some common connection problems. Open the Internet Connections troubleshooter by clicking the Start button , and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting.
Learn how to troubleshoot problems updating Windows. Find answers to common questions and issues installing Windows updates.
Get troubleshooting tips if you run into problems downloading, installing, or updating Microsoft Edge.
A site's certificate allows Internet Explorer to establish a secure connection with the site. Certificate errors occur when there's a problem with a certificate or a web server's use of the certificate. Internet Explorer helps keep your information more secure by warning about certificate errors.
Try these things first to help you fix or narrow down the connection problem. Check the Ethernet cable and connection . Make sure the Ethernet cable is securely plugged into the Ethernet port on both your router and Windows 10 PC.
If you're having problems accessing Outlook.com, you can see the status of Microsoft Office Online Services at the Service Health portal. If you're having problems sending or receiving email, read how to Fix Outlook.com email sync issues. Last updated: October 2024.