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Customer attrition, also known as customer churn, customer turnover, or customer defection, is the loss of clients or customers.. Companies often use customer attrition analysis and customer attrition rates as one of their key business metrics (along with cash flow, EBITDA, etc.) because the cost of retaining an existing customer is far less than the cost of acquiring a new one. [1]
Churn rate, when applied to a customer base, is the proportion of contractual customers or subscribers who leave a supplier during a given period. It may indicate of customer dissatisfaction, cheaper and/or better offers from the competition, more successful sales and/or marketing by the competition, or reasons having to do with the customer ...
The anti-defection law enshrined through the introduction of the Tenth Schedule in the Constitution of India comprises 8 paragraphs. The following is a brief summary of the contents of the law: Paragraph-1: Interpretation. This section handles the definitions of distinct terms applied in laying out the legislation.
A book discussion club is a group of people who meet to discuss books they have read. It is often simply called a book club , a term that may cause confusion with a book sales club . Other terms include reading group , book group , and book discussion group .
Operation Kamala, also known as Operation Lotus is a term coined in 2008, when India's former minister G. Janardhana Reddy in the state of Karnataka, used various strategies, including persuasion and financial incentives to secure support from legislators bypassing the anti-defection law, so as to take the Bharatiya Janata Party (BJP) past the ...
Companies typically focus on inspection to ensure that defective product doesn't reach the customer. But this is both costly and still lets nonconformances through. [ 15 ] Prevention, in the form of "pledging ourselves to make a constant conscious effort to do our jobs right the first time", is the only way to guarantee zero defects.
Defection is defined as either voluntarily giving up the membership of his party or disobeying (abstaining or voting against) the directives (political whip) of the party leadership on a vote in legislature. Legislators can change their party without the risk of disqualification to merge with or into another party provided that at least two ...
Bookclub is a monthly programme, devised by Olivia Seligman and hosted by Jim Naughtie and broadcast on BBC Radio 4.Each month a novel is selected, and its author invited to discuss it.