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The role of an office manager is more demanding than other administrative positions, including skills and qualifications such as strong administrative experience, competency in human resources, reporting skills, delegation, management processes and the ability to communicate with other members of the organization.
Office management can be defined as “a distinct process of planning, organizing, staffing, directing, coordinating and controlling office in order to facilitate achievement of objectives of any business enterprise’ the definition shows managerial functions of an administrative manager.
A person responsible for providing various kinds of administrative assistance is called an administrative assistant (admin assistant) or sometimes an administrative support specialist. [ 1 ] [ 2 ] In most instances it is identical to the modern iteration of the position of secretary or is a sub-specialty of secretarial duties.
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A secretary, administrative assistant, executive assistant, personal secretary, [4] or other similar titles is an individual whose work consists of supporting management, including executives, using a variety of project management, program evaluation, communication, and/or organizational skills within the area of administration.
Management skills include: Political: used to build a power base and to establish connections. Interpersonal: used to communicate, motivate, mentor and delegate. Diagnostic: ability to visualize appropriate responses to a situation. Leadership: ability to communicate a vision and inspire people to embrace that vision.
Management is a critical aspect of any successful organization, and it requires a wide range of skills, knowledge, and expertise. Whether managing a small team or a large corporation, effective management is essential to achieving success and driving growth. Another critical aspect is effectively managing and motivating employees.
The IAM is the professional body for administrative and business managers. Members include administrators, personal assistants, virtual assistants, office managers, administrative managers as well as business leaders. There are currently approximately 17,000 members. Membership levels and designations available from the IAM: Student; Affiliate