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Frontier Airlines passengers say the carrier's new messaging-only customer service system is frustrating but the airline says reviews have been good. Frontier Airlines passengers say the carrier's ...
Frontier Airlines saw the highest rate of passenger complaints among U.S. carriers in 2022, a year that became one of the most disruptive for flyers on record.
In 2020, United Airlines had the most refund-related complaints filed with DOT — more than 10,000 — although smaller Frontier had a higher rate of complaints.
"Those two airlines [Frontier and United] had a chronic problem with not paying refunds," McGee told CBS MoneyWatch. Passenger complaints soar as airlines may still owe travelers upwards of $20 ...
A Frontier Boeing 737-300 in the original 1994 livery. Frontier retired its last 737 in 2005.. Frontier Airlines was created by Frederick W. "Rick" Brown (a United Airlines pilot), his wife Janice Brown, and Bob Schulman, the latter two having worked at the original Frontier Airlines (1950–1986). [22]
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In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
Frontier Airlines did not immediately respond to a request for comment from BI about the lawsuit. The plaintiffs accused the airline of negligence and asked for at least $15,000 in both general ...
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