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Local service delivery is the delivery of public services at the local level and is a distinct domain of public policy.Local governments can be more reflective of local needs and interests and a prime driver of innovation in government practices; at the same time, local service delivery deals with some challenges, such as expertise concerns, steering problems, and the presence of economies of ...
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In the 1980s, the New Public Management Theory (NPM) was created to make the civil service more efficient. To do so, it utilized private-sector management models. Giving local agencies more freedom in how they delivered services to citizens, the theory experimented with using decentralized service delivery models.
The New Public Service (NPS) is a newly developed theory for 21st-century citizen-focused public administration. [21] This work directly challenges the clientelism and rationalist paradigm of the New Public Management. NPS focuses on democratic governance and re-imagining the accountability of public administrators toward citizens.
In many countries, co-production is increasingly perceived as a new public administration paradigm as it involves a whole new thinking about public service delivery and policy development. [1] In co-productive approaches, citizens are not only consulted, but are part of the conception, design, steering, and ongoing management of services. [2]
Sevottam is an administrative measure to improve the quality of public services in India. The term Sevottam comes from the Hindi words "Seva" and "Uttam" and means excellence in service delivery. The citizen-centric approach includes the following components:
Service delivery duration – the maximum allowable period for effectively rendering all service benefits to the consumer. Service delivery unit – the scope/number of action(s) that constitute a delivered service. Serves as the reference object for the Service Delivering Price, for all service costs as well as for charging and billing ...
Public Service Motivation (PSM) is an attribute of government and non-governmental organization employment that explains why individuals have a desire to serve the public and link their personal actions with the overall public interest. Understanding the theory and practice of PSM is important in determining the motivations of individuals who ...