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2. Voice user interface - Wikipedia

   en.wikipedia.org/wiki/Voice_user_interface

   A voice-user interface (VUI) enables spoken human interaction with computers, using speech recognition to understand spoken commands and answer questions, and typically text to speech to play a reply. A voice command device is a device controlled with a voice user interface.

3. Conversational user interface - Wikipedia

   en.wikipedia.org/wiki/Conversational_user_interface

   A conversational user interface (CUI) is a user interface for computers that emulates a conversation with a real human. [1] Historically, computers have relied on text-based user interfaces and graphical user interfaces (GUIs) (such as the user pressing a "back" button) to translate the user's desired action into commands the computer understands.

4. Interactive voice response - Wikipedia

   en.wikipedia.org/wiki/Interactive_voice_response

   Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony , IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be ...

5. Visual Interactive Voice Response - Wikipedia

   en.wikipedia.org/wiki/Visual_Interactive_Voice...

   Visual Interactive Voice Response (Visual IVR) is conceptually similar to voice Interactive voice response (IVR). Visual IVR uses web applications to "instantly create an app-like experience for users on smartphones during contact center interactions without the need to download any app." [1] The user interacts with a visual interface by touch or click commands on his mobile or computer screen ...

6. Speech recognition - Wikipedia

   en.wikipedia.org/wiki/Speech_recognition

   Back-end or deferred speech recognition is where the provider dictates into a digital dictation system, the voice is routed through a speech-recognition machine and the recognized draft document is routed along with the original voice file to the editor, where the draft is edited and report finalized. Deferred speech recognition is widely used ...

7. VoiceXML - Wikipedia

   en.wikipedia.org/wiki/VoiceXML

   VoiceXML applications are commonly used in many industries and segments of commerce. These applications include order inquiry, package tracking, driving directions, emergency notification, wake-up, flight tracking, voice access to email, customer relationship management, prescription refilling, audio news magazines, voice dialing, real-estate information and national directory assistance ...

8. VoIP recording - Wikipedia

   en.wikipedia.org/wiki/Voip_recording

   Voice over Internet Protocol (VoIP) recording is a subset of telephone recording or voice logging, first used by call centers and now being used by all types of businesses. . There are many reasons for recording voice over IP call traffic such as: reducing company vulnerability to lawsuits by maintaining recorded evidence, complying with telephone call recording laws, increasing security ...

9. Sound recording and reproduction - Wikipedia

   en.wikipedia.org/wiki/Sound_recording_and...

   Sound recording and reproduction is the electrical, mechanical, electronic, or digital inscription and re-creation of sound waves, such as spoken voice, singing, instrumental music, or sound effects. The two main classes of sound recording technology are analog recording and digital recording .