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IBM SkillsBuild is a free education program focused on underrepresented communities in tech, that helps adult learners, and high school and university students and faculty, develop valuable new skills and access career opportunities. The program includes an online platform that is complemented by customized practical learning experiences ...
IBM uses GML as description language on IBM i and predecessors for objects called "panel groups". Panel groups can present just formatted help text to the user when pressing the help key (often F1), resemble the typical IBM i menus with embedded help texts, or complete application displays with input/output fields, and other TUI elements being ...
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
The IBM Information Management System (IMS) is a joint hierarchical database and information management system that supports transaction processing. [1] Development began in 1966 to keep track of the bill of materials for the Saturn V rocket of the Apollo program, and the first version on the IBM System/360 Model 65 was completed in 1967 as ICS/DL/I and officially installed in August 1968.
Historically, two different, but similar, systems were called RETAIN. The first, dating to the mid-1960s was a system that provided technical information to people in the IBM Field Engineering Division in the form of short bulletins or tips, organized according to machine type number or, for software, according to software component ID number.
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
When looking at IBM stock, the valuation metric that stands out to me is its price-to-free-cash-flow ratio of 18, which measures the company's $215.2 billion market capitalization against the $12. ...
A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues, but ...