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  2. Data centre tiers - Wikipedia

    en.wikipedia.org/wiki/Data_centre_tiers

    Tier III: full N+1 redundancy of all systems, including power supply and cooling distribution paths Tier IV : as Tier III, but with 2N+1 redundancy of all systems A Tier III system is intended to operate at Tier II resiliency even when under maintenance, and a Tier IV system is intended to operate at Tier III resiliency even when under maintenance.

  3. Technical support - Wikipedia

    en.wikipedia.org/wiki/Technical_support

    Tier III (or Level 3, abbreviated as T3 or L3) is the highest level of support in a three-tiered technical support model responsible for handling the most difficult or advanced problems. It is synonymous with level 3 support, 3rd line support, back-end support, support line 3, high-end support, and various other headings denoting expert level ...

  4. IT service management - Wikipedia

    en.wikipedia.org/wiki/IT_service_management

    A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.

  5. Deployment environment - Wikipedia

    en.wikipedia.org/wiki/Deployment_environment

    In software deployment, an environment or tier is a computer system or set of systems in which a computer program or software component is deployed and executed. In simple cases, such as developing and immediately executing a program on the same machine, there may be a single environment, but in industrial use, the development environment (where changes are originally made) and production ...

  6. ITIL - Wikipedia

    en.wikipedia.org/wiki/ITIL

    Responding to growing dependence on IT, the UK Government's Central Computer and Telecommunications Agency (CCTA) in the 1980s developed a set of recommendations designed to standardize IT management practices across government functions, built around a process model-based view of controlling and managing operations often credited to W. Edwards Deming and his plan-do-check-act (PDCA) cycle.

  7. Multitier architecture - Wikipedia

    en.wikipedia.org/wiki/Multitier_architecture

    The most widespread use of multitier architecture is the three-tier architecture (for example, Cisco's Hierarchical internetworking model). N-tier application architecture provides a model by which developers can create flexible and reusable applications. By segregating an application into tiers, developers acquire the option of modifying or ...

  8. Tier list - Wikipedia

    en.wikipedia.org/wiki/Tier_list

    A tier list is a concept originating in video game culture where playable characters or other in-game elements are subjectively ranked by their respective viability as part of a list. Characters listed high on a tier list of a specific game are considered to be powerful characters compared to lower-scoring characters, and are therefore more ...

  9. List of information technology initialisms - Wikipedia

    en.wikipedia.org/wiki/List_of_information...

    Access control list Security, application layer Access control list, Cisco overview: ADSL: Asymmetric digital subscriber line Telecom ITU-T G.992.5 Annex M, for example AES: Advanced Encryption Standard Security U.S. FIPS PUB 197: ANSI: American National Standards Institute Organization ANSI: API: Application Programming Interface Software API: ARP