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If possible, ask the sender to resend the message to see if you can get the message a second time. Check for emails in your Spam folder. If you find emails in your Spam folder that don't belong there, you'll need to mark the messages as "not spam." 1. Sign in to AOL Mail. 2. Click the Spam folder. 3. Select the message that isn't spam. 4.
If you're experiencing issues syncing your AOL account with older third-party mail apps like Kindle Fire's default mail app or the Mac OS mail app: •Update the operating system for your device. For instructions, see your device manufacturer. • Delete and re-add your AOL Mail account in your device's mail app.
View my plan Fix problems with third-party mail applications If you're having problems accessing AOL Mail through third-party applications, such as Outlook or Thunderbird, try troubleshooting with these suggestions to make sure your email works where and when you need it.
If you have any combination of "AOL" in your display name, the message won't go through. It is especially important to check your Mail settings for this if your account has been recently compromised, as hackers will often change your name to make it harder for you to use your account normally even after it's secured. Clear your browser's cache
View my plan Fix sending and receiving issues with third-party email apps If your third-party email app is having issues connecting, sending, or receiving emails, you may need to reconfigure your account or update the app. Use these steps to identify and fix the source of the problem.
IMAP, however, continually syncs the app and your account to keep the information in both places identical. This means that anything you do with messages or folders in your account at mail.aol.com will also occur in the app (and vice versa).
AOL is committed to protecting the privacy and security of our members. To maintain the security of your account while accessing AOL Mail through third-party apps, it's necessary to keep your connection settings updated.
Unlike POP3, your messages aren't downloaded to your computer or device, thus you can sync your account on multiple platforms. If you switch from POP3 to IMAP, only new messages will move from the server to your devices. Any emails previously saved on your device by a POP3 client, won't transfer.