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Boost Mobile customers reported that they were unable to contact customer service, cancel their subscription, or make payments. The outage affected customers across the U.S. [ 27 ] [ 28 ] Service outages lasted for more than a month, with customers reporting wait times for customer service stretching to more than 14 hours. [ 29 ]
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Mobile virtual network operators (MVNOs) in the United States lease wireless telephone and data service from the four major cellular carriers in the country—AT&T Mobility, Boost Mobile, T-Mobile US, and Verizon—and offer various levels of free and/or paid talk, text and data services to their customers.
If you're having a problem with a business, Consumer Ally can help. Write us at HelpMe@WalletPop.com. Q. I was a faithful Boost Mobile customer for years but recently I switched to Virgin Mobile ...
Dish Network acquired Boost Mobile on July 1, 2020, as part of an agreement with T-Mobile.The agreement with T-Mobile allows Dish to use T-Mobile's network until 2027. On July 19, 2021, Dish announced an agreement with AT&T to use AT&T's network until 2031 and the option for AT&T to use Dish's wireless spectrum on their network.
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[52] [53] On September 18, 2011, AT&T first launched LTE service in 5 U.S. metropolitan areas, with plans for serving 15 markets by the end of the year. AT&T's LTE rollout was noticeably slower than that of its competitor, Verizon Wireless, with the company stating that its then-proposed acquisition of T-Mobile USA would be necessary. [57]
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