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The report comes ahead of the deadline for self-assessment tax returns on 31 January, which could lead to increased demand for help. ... HMRC's phone line went dead on 43,690 customers who had ...
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HMRC announces that its self-assessment helpline will be closed for six months of the year, with the line scheduled to close from 8 April to 30 September. Customers seeking help during that period will be forced to use an online chatbot.
His Majesty's Revenue and Customs (commonly HM Revenue and Customs, or HMRC) [4] [5] is a non-ministerial department of the UK government responsible for the collection of taxes, the payment of some forms of state support, the administration of other regulatory regimes including the national minimum wage and the issuance of national insurance numbers.
The 2004 Budget included proposals to merge HM Customs and Excise with the Board of Inland Revenue to form a new department, HM Revenue and Customs (HMRC). The merger was implemented by the Commissioners for Revenue and Customs Act 2005 with effect from 18 April 2005.
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