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SMS enablement allows individuals to send an SMS message to a business phone number (traditional landline) and receive a SMS in return. Providing customers with the ability to text to a phone number allows organizations to offer new services that deliver value. Examples include chat bots, and text enabled customer service and call centers.
The first use of 3-1-1 for informational services was in Baltimore, Maryland, where the service commenced on 2 October 1996. [2] 3-1-1 is intended to connect callers to a call center that can be the same as the 9-1-1 call center, but with 3-1-1 calls assigned a secondary priority, answered only when no 9-1-1 calls are waiting.
Short Message Service (i.e. text messages) SF: Single Frequency supervision tone : US SIP: Session Initiation Protocol: US SP Lock: Unlocking: UK SS7: Signaling System 7 STD: Subscriber trunk dialling: UK and India T-CXR: T-carrier (e.g. T-1) US TAPI: Telephony Application Programming Interface TR: Tip and ring: US TSPS: Traffic Service ...
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As of 2007, text messaging was the most widely used mobile data service, with 74% of all mobile phone users worldwide, or 2.4 billion out of 3.3 billion phone subscribers, being active users of the Short Message Service at the end of 2007. In countries such as Finland, Sweden, and Norway, over 85% of the population used SMS.
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