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  2. AOL Mail

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    Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!

  3. Customer Service Excellence - Wikipedia

    en.wikipedia.org/wiki/Customer_Service_Excellence

    The Charter Mark was an award demonstrating the achievement of national standard for excellence in customer service in United Kingdom public sector organisations. Introduced in 1991, it was replaced in 2008 by Customer Service Excellence standard, with the last issued Charter Marks expiring in 2011.

  4. Terms of reference - Wikipedia

    en.wikipedia.org/wiki/Terms_of_reference

    Although the terms of reference of a project are sometimes referred to as the project charter, [4] there are significant differences between the two. This article describes a TOR containing detailed definitions, while a project charter has high-level requirements, assumptions, constraints and descriptions as well as a budget summary without ...

  5. Business requirements - Wikipedia

    en.wikipedia.org/wiki/Business_requirements

    Business requirements in the context of software engineering or the software development life cycle, is the concept of eliciting and documenting business requirements of business users such as customers, employees, and vendors early in the development cycle of a system to guide the design of the future system.

  6. Project charter - Wikipedia

    en.wikipedia.org/wiki/Project_charter

    The three main uses of the project charter are: To authorize the project - using a comparable format, projects can be ranked and authorized by Return on Investment.; Serves as the primary sales document for the project - ranking stakeholders have a 1-2 page summary to distribute, present, and keep handy for fending off other project or operations runs at project resources.

  7. Statement of work - Wikipedia

    en.wikipedia.org/wiki/Statement_of_work

    A statement of work (SOW) is a document routinely employed in the field of project management. It is the narrative description of a project's work requirement. [1]: 426 It defines project-specific activities, deliverables and timelines for a vendor providing services to the client. The SOW typically also includes detailed requirements and ...

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  9. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.