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Comcast's customer service rating by the ACSI surveys indicate that the company's customer service has never improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%."
Name. 1-Star Reviews Nationwide. Total Assets. Bank of America. 2,256. $3.2 trillion. Assessment. Credit One Bank. 2,168. $878 million. Assessment. Wells Fargo. 2,019
Customer satisfaction (ACSI) scores are released monthly throughout each calendar year. ACSI data is used by researchers, [ 1 ] corporations, [ 2 ] [ 3 ] government agencies, [ 4 ] market analysts and investors, [ 5 ] industry trade associations, and consumers.
In 2023 and 2024, the burger giant received the lowest customer satisfaction scores out of every fast-food chain considered in the annual American Customer Satisfaction Index (ACSI) Restaurant Study.
GOBankingRates searched Target.com to find some of the items with the lowest customer satisfaction ratings and most scathing reviews. ... Customers rate it a 1.1 out of 5 on average for quality ...
For B2B customer satisfaction surveys, where there is a small customer base, a high response rate to the survey is desirable. [34] The American Customer Satisfaction Index (2012) found that response rates for paper-based surveys were around 10% and the response rates for e-surveys (web, wap and e-mail) were averaging between 5% and 15% - which ...
British Airways has been ranked among the worst airlines in a UK passenger satisfaction survey. The airline’s customer score for long-haul flights was the joint third lowest out of 17 carriers ...
Comcast's Customer Service Rating by the ACSI surveys indicate that the company's customer service has not improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%."