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Dell was amongst the first companies to outsource their technical support and customer service departments to India in 2001. [3] There has also been a growth in companies specializing in providing technical support to other organizations. These are often referred to as MSPs (Managed Service Providers). [4]
The US and India are the only countries that have all Dell's business functions and provide support globally: research and development, manufacturing, finance, analysis, and customer care. [207] Dell was recognized as "India's Most Desired Brand in 2023", [208] as per TRA's Most Desired Brands report 2023.