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In 2015, Wren Kitchens was investigated by BBC Watchdog for providing customers with poor customer service. The investigation found that the company had provided partial orders to customers and was extremely slow to rectify issues. The firm responded by stating that they are heavily investing in improving their customer service department. [23]
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Ebuyer (UK) Limited was owned by The West Retail Group from 2004 to 2023. West Retail is also the parent company of Wren Kitchens and the ultimate controlling party is Malcolm Healey. [4] As of April 2023, Ebuyer was purchased from The West Retail Group by investor Mark Reed and Richard Marsden via Realtime Holdings Limited.
In 2009, he founded Wren Living, now known as Wren Kitchens, a kitchen manufacturing and retail company which as of the beginning of 2019 had 82 showrooms across the UK, with an annual turnover in 2018 of £490 million. [7] As of 2020, Healey's West Retail Group also owned the online electronics retailer Ebuyer. [8]
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