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Cannot complete two-step authentication step while signing into Stripe; Sign in to your Stripe account without a 2FA device and/or backup code; Still can’t sign in? If you’ve followed the steps above but you still can’t sign in, contact our support team for help. Select the most relevant question for your issue from the dropdown.
Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information.
If you see a charge from “STRIPE” on your credit card statement, it’s likely you purchased something from a business that uses our services and the business name is just not reflected in the bank statement descriptor. Use the secure charge lookup tool to identify the business. If you don't recognize the business name or want a refund ...
View your support cases from the Dashboard : Stripe: Help & Support. View your support cases from the Dashboard. From the Support center you can view active and closed support cases, upload files requested by Stripe, and respond to ongoing cases. The Support center is found under the Help menu (question mark icon) in the top right hand corner ...
Stripe and our financial partners require the following additional information on your website, social media profile, or mobile application by the time you start selling your goods or services. Add it as soon as possible to avoid business disruptions. These requirements can come into effect more quickly if you operate in an industry with ...
Stripe allows users to accept one-time or recurring online donations through a secure, Stripe-hosted payment page called Payment Links. Users can create a fixed amount donation or let donors choose the amount to donate by setting up a payment link in the Stripe Dashboard. Payment Links can be shared via email, social media, or added to a ...
New connected accounts on Stripe will have platform controls enabled, allowing platforms to manage additional settings on their users' behalf. This includes creating payouts, updating payout schedules, and adding platform branding to users' dashboards. Users cannot disconnect the administering platform, revoke its access, or create a Connect ...
Enable two-step authentication. Stripe supports three primary methods of two-step authentication: Text messaging (SMS) authentication. Mobile apps authentication. Hardware security keys. We also support using Windows Hello or Touch ID for two-step authentication once one of the above authentication methods are in place.
Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.
In order to open a Stripe account in a country different than your primary business country, you will need a legal entity, tax ID, physical location, phone number, government-issued ID, working website, and physical bank account in that country where Stripe supports processing payments. Exceptions include accounts opened in Canada with USD ...