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Contact Information & Customer Service. Please visit the Customer Support and Information page for our most up to date contact details. Escape completely on a Princess Cruise. Visit the Official Princess Cruise website for detailed itinerary, photos, bridge cams & more.
For pre-cruise support, please use our Live Chat or call us at 1-800-PRINCESS (1-800-774-6237). You can also visit our Frequently Asked Questions . If you are inquiring about your Future Cruise Credits provided to you onboard, please fill out the form below.
If you require immediate assistance or have any questions regarding your cruise reservation, please contact us at 1-800-PRINCESS.
Customer Support & Information; En Route Assistance; Talk to a Princess Specialist; Find a Travel Agent
Please choose ‘Help’ from the top of our home page and click on Customer Support & Information. From the “what can we help you with” drop down, choose ‘post cruise questions/comments.’ Then select ‘onboard folio statement’ under topic.
Better Than Best Price Guarantee. Lock in 2025 & 2026 sailings at the lowest fares. Learn More. Let Princess take you on a cruise vacation to the Caribbean, Alaska, Europe & many more destinations. View our best cruise deals and offers.
Frequently Asked Questions (FAQ) From pre-cruise preparations to post-cruise disembarkation, get the answer you’re looking for within the topics below.
Exceptional customer service is the cornerstone of our success thanks to our team members on land and at sea — the cruise industry’s best. We offer a variety of cruise ship jobs for highly motivated people who seek a challenging and rewarding career.
For bookings made directly with Princess Cruises, please visit the Customer Support and Information page. For all other bookings, please contact your travel advisor. How much will I be refunded? If you cancel, your refund amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel.
†Guests may call for room service delivery or order through OceanNow® in the Princess® Cruises app at any time of the day or night. Guests with the latest Princess Plus and Princess Premier packages enjoy OceanNow® and room service delivery with no charge.