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2. Performance appraisal - Wikipedia

   en.wikipedia.org/wiki/Performance_appraisal

   A performance appraisal, also referred to as a performance review, performance evaluation, [1] (career) development discussion, [2] or employee appraisal, sometimes shortened to "PA", [a] is a periodic and systematic process whereby the job performance of an employee is documented and evaluated. This is done after employees are trained about ...

3. Service quality - Wikipedia

   en.wikipedia.org/wiki/Service_quality

   Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.

4. Pygmalion effect - Wikipedia

   en.wikipedia.org/wiki/Pygmalion_effect

   For example, a leader may expect an employee to be engaged in learning activities and in turn, the employee may engage in more learning, consistent with the idea self-fulfilling prophecy. Leaders have power over employees (including the power to fire an employee) and, thus, behavior change in employees may be the result of that power differential.

5. Bosses and employees have wildly different expectations about ...

   www.aol.com/finance/bosses-employees-wildly...

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6. Business performance management - Wikipedia

   en.wikipedia.org/wiki/Business_performance...

   Business performance management (BPM) (also known as corporate performance management (CPM) [2] enterprise performance management (EPM), [3] [4] organizational performance management, or performance management) is a management approach which encompasses a set of processes and analytical tools to ensure that an organization's activities and output are aligned with its goals.

7. Employee recognition - Wikipedia

   en.wikipedia.org/wiki/Employee_recognition

   The track of scientific research around employee recognition and motivation was constructed on the foundation of early theories of behavioral science and psychology. [3] The earliest scientific papers on employee recognition have tended to draw upon a combination of needs-based motivation (for example, Hertzberg 1966; Maslow 1943) theories and reinforcement theory (Mainly Pavlov 1902; B.F ...