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2. Performance appraisal - Wikipedia

   en.wikipedia.org/wiki/Performance_appraisal

   A performance appraisal, also referred to as a performance review, performance evaluation, [1] (career) development discussion, [2] or employee appraisal, sometimes shortened to "PA", [a] is a periodic and systematic process whereby the job performance of an employee is documented and evaluated. This is done after employees are trained about ...

3. Peter principle - Wikipedia

   en.wikipedia.org/wiki/Peter_principle

   The cover of The Peter Principle (1970 Pan Books edition). The Peter principle is a concept in management developed by Laurence J. Peter which observes that people in a hierarchy tend to rise to "a level of respective incompetence": employees are promoted based on their success in previous jobs until they reach a level at which they are no longer competent, as skills in one job do not ...

4. Service quality - Wikipedia

   en.wikipedia.org/wiki/Service_quality

   Successful companies add benefits to their offering that not only satisfy the customers but also surprise and delight them. Delighting customers is a matter of exceeding their expectations. Pre-defined objective criteria may be unattainable in practice, in which case, the best possible achievable result becomes the ideal.

5. Business performance management - Wikipedia

   en.wikipedia.org/wiki/Business_performance...

   Business performance management (BPM) (also known as corporate performance management (CPM) [2] enterprise performance management (EPM), [3] [4] organizational performance management, or performance management) is a management approach which encompasses a set of processes and analytical tools to ensure that an organization's activities and output are aligned with its goals.

6. Job performance - Wikipedia

   en.wikipedia.org/wiki/Job_performance

   When the employee performs this sales job well, he is able to move more merchandise. However, certain factors other than employees' behavior influence revenue generated. For example, sales might slump due to economic conditions, changes in customer preferences, production bottlenecks, etc.

7. Bosses and employees have wildly different expectations about ...

   www.aol.com/finance/bosses-employees-wildly...

   Business leaders think AI will make them 50% more productive than employees do. Skip to main content. 24/7 Help. For premium support please call: 800-290-4726 more ways to reach us ...