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The Traveler Redress Inquiry Program (TRIP, sometimes called DHS TRIP) is a program managed by the Department of Homeland Security in the United States that allows people who face security-related troubles traveling by air, receive excessive security scrutiny, or are denied entry to the United States, to file their grievances with and seek redress from the DHS.
Improvement efforts have included attempts to reduce the applicant backlog and providing customer service through different channels, including the USCIS Contact Center with information in English and Spanish, Application Support Centers (ASCs), the Internet, and other channels.
DHS is the only large federal agency to score below 50% in overall survey rankings. It was last of large federal agencies in 2014 with 44.0% and fell even lower in 2015 at 43.1%, again last place. [91] DHS continued to rank at the bottom in 2019, prompting congressional inquiries into the problem. [92]
On April 4, 2019, Sono Patel, a former federal technology manager with DHS-OIG, admitted to conspiring with a former acting inspector general of the U.S. Department of Homeland Security, believed to be Charles K. Edwards, to steal a database managing more than 150,000 internal investigations and containing personal data of nearly 250,000 DHS ...
Prepares the DHS Crisis Action Team to augment the National Operations Center during significant events. Leads the Department's internal Continuity of Operations and Government Programs and critical infrastructure efforts to enable continuation of primary mission essential functions in the event of a degraded and/or crisis operating environment.
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The Federal Protective Service (FPS) is a federal law enforcement agency of the United States Department of Homeland Security (DHS). [2] It is also "the federal agency charged with protecting and delivering integrated law enforcement and security services to facilities owned or leased by the General Services Administration (GSA)"—over 9,000 buildings—and their occupants.
TECS, formerly known as the Treasury Enforcement Communications System, is used by the U.S. Department of Homeland Security to manage the flow of people through border ports of entry and for immigration enforcement case management.