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The dimension of conformance depicts to what extent a product’s design and operating characteristics meet established standards. This dimension owes the most to the traditional approaches to quality pioneered by experts like Juran. [6] Customers usually associate high quality with a product that exactly meets its requirements.
David A. Garvin lists eight dimensions of quality: [9] [10] Performance is a product's primary operating characteristics. For example, for a vehicle audio system, those characteristics include sound quality, surround sound, and Wi-Fi connectivity. Conformance refers to the degree to which a certain product meets the customer's expectations.
Conformance testing is applied in various industries where a product or service must meet specific quality and/or regulatory standards. This includes areas such as: [1] [3] [4] [7] [8] biocompatibility proofing; data and communications protocol engineering; document engineering; electronic and electrical engineering; medical procedure proofing
As such, its ties to quality are apparent. The five performance objectives which give business a way to measure their operational performance are: [24] [25] quality, measuring how well a product or service conforms to specifications; speed (or response time), measuring the delay between customer request and customer receipt of a product or service;
Software quality is the "capability of a software product to conform to requirements." [36] [37] while for others it can be synonymous with customer- or value-creation [38] [39] or even defect level. [40]
Conformance is how well something, such as a product, service or a system, meets a specified standard and may refer more specifically to: Conformance testing , testing to determine whether a product or system meets some specified standard
Quality assurance (QA) is the term used in both manufacturing and service industries to describe the systematic efforts taken to assure that the product(s) delivered to customer(s) meet with the contractual and other agreed upon performance, design, reliability, and maintainability expectations of that customer. The core purpose of Quality ...
Products can be differentiated in form, features, performance quality, conformance quality, durability, reliability, repairability, style and customization. [ 8 ] Price differentiation