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A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment. [1] Management of a hotel operation includes, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales ...
By Susan Ricker Administrative Professionals' Day is Wednesday, April 24, and recognizes the significant support and expertise administrative professionals provide in the workplace. While this ...
Employees working in the front desk will also help customers with problems and complaints. [ 4 ] The front office in the hotel industry, also called the reception area , which the receptionist is the one who get in touch with the customers, most importantly, confirm their reservation and answering their questions. [ 5 ]
An employee that undertakes these activities is commonly called an office administrator or office manager, and plays a key role in any organisations infrastructure, regardless of the scale. Many administrative positions require the candidate to have an advanced skill set in the software applications Microsoft Word, Excel and Access. [1]
A night auditor is an employee who works at the reception of a hotel during the course of the night shift. Apart from performing the usual duties of a hotel receptionist, the night auditor's main task is to perform accounting checks. Depending on the hotel's size, a night auditor might be responsible for coordinating with other night shift ...
In simple words, office management can be defined as “a distinct process of planning, organizing, staffing, directing, coordinating and controlling office in order to facilitate achievement of objectives of any business enterprise’ the definition shows managerial functions of an administrative manager.
The extent of duties of an individual hotel general manager vary significantly depending on the size of the hotel and company organization; for example, general managers of smaller boutique-type hotels may be directly responsible for additional administrative duties such as accounting, human resources, payroll, purchasing, and other duties that ...
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