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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business, (with S. Dasu) McGraw Hill 2013; Operations Management for Competitive Advantage (with N. Aquilano and R. Jacobs), McGraw-Hill/Irwin, Inc., 1973, 1977, 1981, 1985, 1989, 1992, 1995, 1998, 2000. (Among the three most widely adopted texts in ...
Terrell Croft (1880–1967) was an American engineer and author of technical books on electrical and mechanical subjects, most or all of which were published by McGraw-Hill. Titles include Wiring of Finished Buildings (1915), Electrical Machinery; Principles, Operations, and Management (1917), and Steam Engine Principles and Practice (1922). [1]
Arthur VanCleve Hill (born February 20, 1950, Detroit, Michigan) is a Professor Emeritus of Operations Management [1] and Associate Dean for MBA Programs in the Carlson School of Management at the University of Minnesota. [2] He is the author of the Encyclopedia of Operations Management. [3]
McGraw-Hill, 1993. Turner, J. Rodney. Handbook of project-based management. McGraw-Hill Professional Publishing, 2008. Articles, a selection. Turner, J. Rodney, and Robert A. Cochrane. "Goals-and-methods matrix: coping with projects with ill defined goals and/or methods of achieving them." International Journal of project management 11.2 (1993 ...
Operations management studies both manufacturing and services. Queuing is an analytic method for determining waiting time when customers must wait in line to get service. The length of the queue and waiting time can be calculated based on the arrival rate, service rate, number of servers and type of lines.
Economic order quantity (EOQ), also known as financial purchase quantity or economic buying quantity, [citation needed] is the order quantity that minimizes the total holding costs and ordering costs in inventory management. It is one of the oldest classical production scheduling models.
Operations management textbooks usually cover demand forecasting, even though it is not strictly speaking an operations problem, because demand is related to some production systems variables. For example, a classic approach in dimensioning safety stocks requires calculating the standard deviation of forecast errors .
A single integrated management system may reduce overlap, redundancy, and conflict. Early adopters of this practice include companies such as ExxonMobil and Chevron, which have implemented the Operations Integrity Management System (OIMS) [7] and the Operations Excellence Management System (OEMS), [8] respectively.
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